Service design to strengthen the benefits of diverse classrooms
Approach
Design research
Prototyping & piloting
Service design
PartnerS
Academic Zone
Megan Fath
SVA Design for Social Innovation
SVA Alumni Scholarship Fund
Role
Co-Lead (Research & Design)
Team
Caroline McAndrews
DATES
May 2014 to May 2015
Common Bond is a method for educators to engage parents in protecting diversity, both in and out of the classroom. We created Common Bond as our MFA in Design for Social Innovation thesis.
“Over the last 40 years, Americans have become segregated geographically by class. As a consequence, access to opportunity has been divided along these same boundaries, which perpetuates inequality over time.”
— Robert Putnam, "Our Kids"
DESIGN Research
Interested in inequitable education, we set out to identify ways to counter the effects of school segregation in New York City. We first focused on building strong relationships between youth from different socioeconomic classes in a way that mimicked former integrated neighborhood bonds. But through our research we recognized a problem being overlooked—parents segregate their children both intentionally and unintentionally, ultimately stifling the benefits of their diverse friendships.
Research involved a literature review on the opportunity gap and social segregation in schools, qualitative interviews with parents, educators, and students across the city, and observations at schools, playgrounds, and after school programs.
PROTOTYPING & PILOTING
Using our research insights, we conducted a series of increasingly high fidelity prototypes to better understand our user needs and design constraints. Prototypes tested different ways for parents from different socioeconomic classes to better relate to each other through their children, and included mock diversity scenarios, an “introduce yourself” challenge, audio penpals, and a digital storyshare. We then iterated on the lessons of these prototypes to conduct a 3-week pilot with Academic Zone, an after school program in Brooklyn. Co-designed with Academic Zone, the pilot facilitated two rounds of a digital storyshare with parent pairs, and included a field day for participating parents to meet in-person through their kids. Half of the participating parents continued their new relationships through playdates after the pilot.
Piloting of Common Bond was conducted with Academic Zone and funded by the SVA Alumni Scholarship.
SERVICE DESIGN
Through prototyping and piloting we developed Common Bond: a method for educators to engage parents in protecting diversity, both in and out of the classroom. Common Bond consists of four phases that guide an educator in engaging parents, building connections, and extending their diverse relationships.
Phase 1: Co-Create for the Context—In our pilot, we saw the importance of an educator with authority having ownership over the method, so the first phase consists of a workshop where they tailor the method to their context.
Phase 2: Engage Parents—They then use a family event to get parents involved and build interest in participating further. All of the parents who participated in this family event in our pilot then agreed to continue in the third phase of Common Bond—a parent storyshare.
Phase 3: Build Connections—The parent storyshare is digital tool we developed in our prototypes to allow for flexible and facilitated introductions between parents from different socioeconomic classes. By swapping audio responses to the same questions over the course of a week, they connect based on their common experiences as parents.
Phase 4: Extend Relationships—At the end of the storyshare the educator provides opportunities for the parents to get to know each other in person, and further cement theirs and their children's diverse relationships.
Read more about design process behind Common Bond.