Howdy! I’m a researcher and designer whose mission is to make complex systems work better for people.
I am passionate about work where I can:
Tackle complex problems and build a more equitable society
Listen to people tell their stories and then work with them to co-create solutions
Organize and analyze information, both visually and in writing, so that I and others can better understand complexity
Collaborate with and learn from diverse, multi-disciplinary teams
Facilitate effective conversations between people who often work in silos
Teach and mentor others on the value of design and the practice of design research
Build processes and structures that enable transparency and learning in organizations
Currently, I am a Senior Designer / Researcher at Nava where we aim to make government services simple, effective, and accessible for all. Other places I’ve used design to tackle complex social challenges have been: the Design Institute for Health, Reboot, and the World Bank Group. I hold an MFA in Design for Social Innovation from the School of Visual Arts, and a BA in International Studies from American University.
Writing
With, Not For: What Designers can Learn from Social Workers when Engaging with Complex Social Systems, Journal of Design and Creative Technologies 2020
Data is for Everyone: Three Open Data Lessons from a Hurricane, Reboot 2018
Designing Open Contracting 2017: Three steps to a convening that creates long-lasting impact, Reboot 2017
Does This Picture Make You Feel Sad? Practical Questions for Ethical Photography, Reboot 2015
Speaking
Trojan Horses and Systems Design, Austin Design Week 2019
Power to the People: Can City Spending Save Democracy?, SXSW 2019
Ambiguity as Ally: Feedback-First Design, Feedback Summit 2018
The Future of Design Thinking, NYU Design for America 2018
Putting a Face to Your Idea: The User Persona, Teach For America Entrepreneur’s United Conference 2017